Terms and Conditions

LENGTH OF MOVE – all online estimates are approximate, and not guaranteed. We base them on our aggregate experience serving the similar households. Every move is unique in nature, and therefore we do not provide flat-rate estimates. Factors such as presence of stairs or elevators, distance from the residence to the truck parking area, driving time, etc. affect the service time.

SERVICE MINIMUMS – must be met in order to reserve a move. We reserve local jobs with 3 hours minimum requirement on most sub-peak days. 4 Hours are required on Saturday mornings, certain remote cities, and certain peak-days.

DOUBLE DRIVING TIME – licensed and insured moving companies in State of California charge double driving time between pick-up and drop-off locations. It is a fee regulated by California Public Utilities Commission. For more information you may read Maximum Rate Tariff (Item 36, page 9), which outlines regulations for licensed moving companies in State of California. It is available for viewing on CPUC website free of charge. Additionally, you may read information provided on our website.

PAYMENT METHOD – We accept cash or credit/debit cards. We do not accept personal, business, or cashier’s checks. Hourly rate continues until we are paid in full, so being ready will save you money. The client or a significant other must be present during the move and final inspection. The primary card holder must be present to sign the receipt on the credit card slip.

HOUSEHOLD APPLIANCES - We are not an appliance service company. We can reconnect and disconnect appliances, but we do not provide or carry liability coverage for re-connection of water and gas lines, pipes, and faucets. In the event when customers insist on re-connection of such lines, it is customers' responsibility to ensure that lines of washers, dryers, refrigerators and faucets are connected properly to avoid accidents. Additionally, we do not cover any mechanical derangement of appliances while transporting, unless external physical damage is caused by our movers.

PACKING SERVICES – Our movers will pack all items that are not being packed by the owner if desired. Plastic wrap and tape are always free, but materials such as boxes, packing paper, and bubble wrap are optional to purchase.

PARKING TICKETS - parking to be arranged by the customer. Tickets accrued due to the absence of parking permits and lack of adequate parking are to be paid by the customer.

WALLS and HARDWOOD FLOORS - Our movers will move heavy and bulky items such as Gun Safes, Appliances, Refrigerators and pianos, as long as it can be performed safely. Additionally, we are frequently asked to move oversize furniture in narrow and tight hallways. Unfortunately, damage may result to floor and wall surfaces. If you wish to take this risk Moving Company will not be responsible for damage.

PLANTS - Our movers can move home and garden potted plants. We will protect and guard them to best of our abilities, however due to their fragile nature we cannot guarantee their intact arrival. Please note that heavy and bulky potted plants are subject to "heavy item fee".

EXTRA CHARGES - Applicable charges are for: packing materials such regular boxes, packing paper, bubble wrap (except for tape and plastic wrap), heavy and bulky items such as, pianos, gun safes, etc., overnight and in-transit storage, double the driving time, and tolls.

TV MOUNTS - We can remove your wall mounted TVs, mirrors, and artwork, but cannot mount them at the new location. Please consider hiring licensed building contractor or a handymen for such projects.

FLAT TVs - We will apply maximum safety precautions while transporting your LED and LCD TVs, however require testing the TVs before and after the move. Please allow few minutes of your moving time to inspect and test the TVs prior to movers departure.

CPUC BOOKLET – I acknowledge that I will familiarize myself with “Important information for Persons Moving Household Goods” booklet. This informational booklet is prepared by CPUC for customers to explain the details of moving process and your consumer rights in the State of California.

PAYMENT METHOD – We accept cash or credit/debit cards. We do not accept personal, business, or cashier’s checks. Hourly rate continues until we are paid in full, so being ready will save you money. The client or a significant other must be present during the move and final inspection. Primary card holder must be present to sign the receipt on the credit card slip and have a government issued photo ID/DL matching the credit card.

What We Promise

Outstanding service and honest pricing, 100% guaranteed.
Cheap Movers

Clear, Fair Prices

No need to fear hidden costs with Hawthorne Movers. We include essential supplies in the cost of your move.

Professional movers

Experienced Crews

Our movers undergo full training to ensure they have the skills and knowledge for the job. And they work hard!

Reliable & punctual

Dedicated & Timely

We know that time is of the essence when moving, so we don't keep you waiting and we work to optimal efficiency.

Licensed movers

Insured & Covered

Rest assured that we take each move seriously, backed up by our professional licensure and cargo insurance policies.

Local Movers

Local Workers

We're a family business, with crew members hand-picked from the local area. Community care is at our core.

Customer service

Friendly Service

We're always happy to answer your questions about your upcoming move. Our office team provides invaluable advice.

Words of praise

Read the comments from our valued customers
  • Customer Testimonials

    Professional moving crews, budget-friendly rates, and speedy service... I'd recommend Hawthorne Movers to anyone!

    Breanna C.
  • Customer Testimonials

    I needed help moving to a new place across town and these guys were priced right. My crew went out of their way to help.

    Chelsea T.
  • Customer Testimonials

    Hiring Hawthorne Movers was the smartest decision I ever made. Fast workers and great rates - simply put outstanding!

    Malik A.
  • Customer Testimonials

    We had a lot of stuff to move, since it was a last minute decision, but my crew was patient and packed everything so carefully.

    Yolanda G.
  • Customer Testimonials

    Don't hesitate to hire this company when you need something heavy moving. They relocated my workout equipment in no time.

    Eric B.
  • Customer Testimonials

    Such energy from my crew! They literally didn't stop working until the job was done. Five-star service, for sure!

    Crystal E.