Cancellation Policy

Hawthorne Movers values mutually trustful and ethical relationship. For many years we did not charge reservation deposit, and simply required a common courtesy on the customers’ behalf to give us advanced notice of cancellation or re-scheduling. Unfortunately, in the past several months we have experienced a sharp rise in the last minute cancellations and even “no-shows”. Hawthorne Movers is not different from many other small businesses in California, and has certain expenses associated with last-minute cancellations. Lost opportunities, paid wages, fuel and vehicles amortization - are all examples of the losses that we experience when customers chose not to move in the last minute or don’t open the door upon arrival. Unfortunately, after analyzing our losses we came to the conclusion that we cannot continue absorbing these expenses, and created a Refundable Reservation Deposit to ensure that we are protected against these losses. Please carefully review our Reservation Deposit, Cancellation, Re-Scheduling and “No-show” policies below to familiarize yourself with it:

Reservation Deposit – Is required for each move. After a reservation request is received, our agent will e-mail you a deposit invoice to submit a one-time payment in order to secure your moving date. Deposit amount will depend on the complexity of move, and the number of movers ordered. Deposits are fully refundable, as long as cancellation notice is submitted in writing 72 hours before the actual move.

Cancellations – In order to receive a full refund of you reservation deposit please submit a cancellation request in writing by using our simple electronic contact form at least 72 hours before the actual moving date.

Re-Scheduling – We strive to provide flexibility to our customers. Re-scheduling requests are honored only after a telephone conversation with our agents at least 72 hours before the move, and subject to crew availability and pricing changes. Requests that are done in less than 72 hours will be subject to deposit forfeiture.

“No Show” Policy – Once you submit the moving reservation you expect the professional movers to be on time to move you. Once we collect the reservation deposit, we commit our movers to serve you and expect the customers to meet them. In the event our movers are not met at your doorsteps 100% of a minimal quote amount will be billed to your credit card.

What We Promise

Outstanding service and honest pricing, 100% guaranteed.
Cheap Movers

Clear, Fair Prices

No need to fear hidden costs with Hawthorne Movers. We include essential supplies in the cost of your move.

Professional movers

Experienced Crews

Our movers undergo full training to ensure they have the skills and knowledge for the job. And they work hard!

Reliable & punctual

Dedicated & Timely

We know that time is of the essence when moving, so we don't keep you waiting and we work to optimal efficiency.

Licensed movers

Insured & Covered

Rest assured that we take each move seriously, backed up by our professional licensure and cargo insurance policies.

Local Movers

Local Workers

We're a family business, with crew members hand-picked from the local area. Community care is at our core.

Customer service

Friendly Service

We're always happy to answer your questions about your upcoming move. Our office team provides invaluable advice.

Words of praise

Read the comments from our valued customers
  • Customer Testimonials

    Professional moving crews, budget-friendly rates, and speedy service... I'd recommend Hawthorne Movers to anyone!

    Breanna C.
  • Customer Testimonials

    I needed help moving to a new place across town and these guys were priced right. My crew went out of their way to help.

    Chelsea T.
  • Customer Testimonials

    Hiring Hawthorne Movers was the smartest decision I ever made. Fast workers and great rates - simply put outstanding!

    Malik A.
  • Customer Testimonials

    We had a lot of stuff to move, since it was a last minute decision, but my crew was patient and packed everything so carefully.

    Yolanda G.
  • Customer Testimonials

    Don't hesitate to hire this company when you need something heavy moving. They relocated my workout equipment in no time.

    Eric B.
  • Customer Testimonials

    Such energy from my crew! They literally didn't stop working until the job was done. Five-star service, for sure!

    Crystal E.